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ESS to the Domain Name Complaints Board

Challenge

The Domain Name Complaints Board needed an integrated IT solution that could provide a basis for more efficient and 100% digital case processing, including online payment of complaint fees.

It was also a requirement that a future solution should:

  • Meet all legal requirements and standards for public authorities' IT solutions
  • Be able to handle case processing in multiple languages ​​(DA/EN)
  • As far as possible, be based on (customized) standard solutions

The previous platform did not have integration between the individual parts of the IT system, and lacked the option of encrypted communication with the parties to the case.

In addition, there were many manual processes with case files both digitally and on paper.

What will you get out of this?

The Domain Name Complaints Board has already achieved the following:

  • 100% digitalized case processing in an integrated IT system
  • Eliminated a very large number of manual processes
  • Documented and quality assured many more of our processes


and in the long term, significant efficiency gains and higher quality in case processing are expected.

Solution

The Domain Name Complaints Board has, based on ESS and the associated modules ESS Web og ESS Portal, has received a solution with full integration with the meeting platform First Agenda and the payment platform QuickPay.

The solution meets the aforementioned needs, and has also streamlined all processes for employees throughout the entire case process, and the associated documents with multiple parties and hearings.

Lector has been responsible for the implementation of ESS, with configuration, development of functionality, and integration to the Whols database at DK Hostmaster and the payment platform QuickPay.

Technologies and tools

ESS is a Microsoft Windows application, developed in .Net and based on Microsoft SQL. ESS is integrated with Microsoft Office, Outlook and Word. ESS Web og ESS Portal Microsoft Web applications are also developed in .Net, and based on Microsoft SQL.

You can download the customer case as a PDF. here..

The Danish Domain Name Complaints Board is an independent complaints board that handles disputes between registrants and third parties regarding the registration and use of domain names under the Danish .dk domain, as well as complaints about decisions made by DIFO/DK Hostmaster regarding compliance with the stipulated terms and conditions.

Read more about the Domain Name Complaints Board here..

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