Challenge
Det Finansielle Ankenævn has undergone major changes following the merger of four appeals boards. Increased digitalization with the possibility of filing complaints online and communicating in a portal, as well as increased requirements for security and documentation in relation to the processing of sensitive personal data, are challenging the privately approved appeals boards and the way they handle appeals.
Det Finansielle Ankenævn needed to be able to meet the above-mentioned challenges, and at the same time help ensure that employees/case handlers at the board comply with the rules for the processing period.
Solution
Based on the upgrade of ESS and the associated modules ESS Web og ESS Portal, as well as a full integration with the meeting platform First Agenda, the Financial Appeals Board digitizes all processes related to the handling of customer inquiries. The solution provides improved focus on efficiently handling case processes and the associated documents with multiple parties and hearings.
What will you get out of this?
You can download the customer case as a PDF. here .
The Secretariat for the Financial Appeals Boards is a merger of the Banking Appeals Board, the Mortgage Appeals Board, the Appeals Board for Investment Funds and the Appeals Board for Securities Brokerage Companies.
The appeal boards are approved private appeal boards pursuant to Section 6(1) of the Consumer Complaints Act and handle complaints against financial companies, primarily from private consumers.
Read more about the Financial Appeals Board here .
